The focus areas of Customer Analytics include

• Development and maintenance of machine learning models that predict customer behaviour and automatic scoring processes that steer If’s interactions with customers
• Development of up sales and retention activities by providing insights on various customer life-events affecting customers’ insurance needs
• Reporting and analyses regarding CRM & Marketing activities, customer base development and customer satisfaction We are now looking for an Analyst to be located in Oslo, Norway. You are passionate about customer analytics and technology and we expect that you enjoy and excel at working with, and communicating complex matters. You are in addition interested in how to apply your skills to help develop the underlying business and you have the drive to make things happen.

We think that the right candidate has a background within mathematics, economics or computer science and competence in data visualisation, statistics and programming with tools such as SQL, Python, R or Tableau. You are a strong team player that feels comfortable in working in a Nordic setting. Newly graduated candidates without significant work experience are encouraged to apply.

Your main responsibilities

• Analysis of different aspects of customer behaviour (e.g. within sales, churn and customer satisfaction).
• Develop, deploy and maintain predictive models or other machine learning solutions.
• Contribute to operationalisation and business value creation from customer insights in close cooperation with stakeholders through development of reports and other tools.
• Acting as a Nordic lead analyst in projects within customer analytics, entailing coordination of work with other analysts and stakeholders, and taking ownership of the development within the Project.

Desired skills and experience

• University degree in a relevant field (e.g. statistics, mathematics, economics, computer science).
• Self-driven and proactive attitude and a genuine interest and passion for analytics and technology
• Programming competence (e.g. SQL, Python, R) and experience in working with creating, preparing and working with data environments
• High level of competence in statistics/mathematics and experience in data visualisation
• Excellent communication and presentation skills
• Knowledge of agile development methodologies
• Fluency in Norwegian­ and English
• Some travelling in the Nordic countries is required.

Location Oslo.

For more information regarding the recruitment process, please contact Haakon Austad, Head of Customer Analytics, CRM, haakon.m.austad@if.no or +4792404965.